• All our products listed on the Daar Al-Sheikh Silver website are made of silver.
• If a piece contains or made in another metal, this will be noted in the product details section on its page.

All silver products listed on the Daar Al-Sheikh Silver website are hallmarked with the 925 sterling silver standard.

• A removable layer of tarnish can appear on silver due to improper storage, such as exposure to air without covering. It’s best to keep pieces in a tightly sealed plastic bag when not in use.
• Tarnishing can also speed up from contact with certain substances, such as concentrated perfumes.
• This layer can be removed with dedicated polishing tools, or left as is if you’d like to give the piece an antique look.
• Genuine sterling silver doesn’t turn brown or green; that kind of discoloration usually indicates plated metal rather than genuine 925 silver.
• For more information on caring for silver: learn how to care for silver here.

We don’t buy silver.

• When you place an order on the website, you’ll receive an email with the order number.
• Once the order is ready, we’ll send the invoice via WhatsApp with the order’s full details.

We offer several payment options on the Daar Al-Sheikh Silver website, including:
1- Payment via credit cards (a service provided by Moyasar).
2- Payment via Apple Pay.
3- Installment services provided by Moyasar and Tabby.
4- Bank transfer.

Yes. Please contact us to coordinate before placing the order.

The fee is: shipping cost + 15 SAR

Cash on delivery is available under specific conditions:

• Available only to customers within Riyadh city.
• The service fee is 15 SAR.
• An amount of 30 SAR from the order value is paid in advance to confirm the order.

• Within Riyadh:
  • Pickup from the main store branch.
  • Delivery to your doorstep.
• Outside Riyadh:
  • Via Aramex: door-to-door delivery service.
  • SMSA: an alternative option in case Aramex doesn’t offer “door delivery” for the shipping address.
  • If you prefer a different method or courier, please contact us to coordinate.

• Within Riyadh:
  • Via shipping company: 23 SAR.
  • Courier delivery: the price depends on the delivery location (district).
• Outside Riyadh:
  • Aramex and other courier companies: 26 SAR.

• Delivery within Riyadh city: shipping takes 1 to 2 business days.
• Delivery outside Riyadh city: shipping takes 3 to 6 business days.
• The delivery times mentioned above are estimates. Please note these times may be affected during seasonal periods or by the delivery region.

Currently, we only offer shipping within Saudi Arabia. For international orders, please contact us beforehand to coordinate.

• Exchange: within 3 calendar days from the date you receive the order.
• Return: within 24 hours from the date of receipt.
• The period is calculated starting from the date recorded with the shipping company.

• If the reason is on our end (a manufacturing defect, or the wrong model/size was sent): we cover the full shipping fees both ways.
• If the reason is the customer’s choice (exchange/return): the customer covers the shipping fees both ways.
• The original shipping fee is non-refundable unless the error was on our part.